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Pre-Order Policies

Pre-Order Policy:

What is a Pre-Order? A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular, limited edition items in stores due to their popularity. Companies were then given ability to allow people to reserve their own personal copy, before the release. Pre-orders allow consumers to reserve an item in advance and allow manufacturers to gauge how much demand there will be .

Items at Urban Collector with a 'Pre-Order Item' designation and/or a 'Future Availibility' will be charged a 10% non-refundable deposit (of the Sale price) at the time of order. Once the item is in stock, the balance (Item price minus your deposit, plus S&H charges) will be due. Your purchase represents a contract with Urban-Collector to purchase this item. Once the item is in stock, the remaining balance (Item price minus your deposit, plus S&H charges) will be due. Please note that the Deposit is non-refundable. Exceptions to the non-refundable Deposit are listed below. We do not have control over shipment of items nor when we will receive them, so occassionally, items will be available from other sources including toy stores prior to our site. This availability does not affect your preorder, you are commiting to purchase the item regardless of in stock availability at Urban-Collector.

If for any reason the product becomes non-available, a full refund for you deposit will be credited back to your account.

Urban Collector makes an effort not to oversell a pre-order / backorder item, but there may be times when we do not recieve our entire allocation of a product. When this occurs, we fulfill orders based on the earliest order date through the most recent order. Your order may be cancelled if we are allocated product and cannot fulfill your order.

Vendors may also choose to cancel a product line if pre-sales are low. If a Vendor cancels a product line, your order will be cancelled at Urban Collector. Although we may offer an item as a pre-order, we cannot guarantee that this item will be made and are not responsible if the Manufacturer decides to cancel a line.

Paypal Payments automatically deduct the entire order price from your source of payment. Within your email receipt we will provide you with options to either keep your payment in full, or we can refund the price difference so that you only are paying the 10% deposit up front.

Please contact us with any questions regarding this policy prior to preordering any item.