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Pre-Order Policies

What is a Pre-Order? A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular, limited edition items in stores due to their popularity. Companies were then given the ability to allow people to reserve their own personal copy, before the release. Pre-orders allow consumers to reserve an item in advance of its release and also allows manufacturers to gauge how much demand there will be for an item.

Items at Urban Collector with a 'Pre-Order Item' designation and/or a 'Future Availibility' will be charged a 10% non-refundable deposit (of the Sale price) at the time of order (a 20% deposit is charged if multiples of the same item are ordered). Once the item is in stock, the balance (Item price minus your deposit, plus S&H charges) will be due. Your purchase represents a contract with Urban-Collector to purchase this item. Please note that the Deposit is non-refundable. Exceptions to the non-refundable Deposit are listed below. We do not have control over shipment of items nor when we will receive them, so occassionally, items will be available from other sources including toy stores prior to our site. This availability does not affect your preorder, you are commiting to purchase the item regardless of in stock availability at Urban-Collector.

If for any reason we cannot attain the product (examples include Manufacturer cancellations and/or Allocations), a full refund for you deposit will be credited back to your account.

Urban Collector makes an effort not to oversell a pre-order / backorder item, but there may be times when we do not receive our entire allocation of a product. Your order may be cancelled if we are allocated product and cannot fulfill your order.

Vendors may also choose to cancel a product line if pre-sales are low. If a Vendor cancels a product line, your order will be cancelled at Urban Collector. Although we may offer an item as a pre-order, we cannot guarantee that this item will be made and are not responsible if the Manufacturer decides to cancel a line.

Credit Card Payments will only be charged a 10% deposit for pre-order items (a 20% deposit is charged if multiples of the same item are ordered). A “pending authorization” for the full amount may be displayed on your online banking statement until we have processed the charge for the deposit (which is typically the next business day after the order). This pending authorization is not a charge from Urban Collector, but is a "hold" put on your available funds by your bank. This hold will be dropped by your bank once the deposit has been processed by Urban Collector. For additional information regarding "pending authorizations", please contact your bank.

Please note: Urban Collector will make an effort to give advance notice of newly arriving merchandise when the supplier provides us with advance notice. Unfortunately, 30-40% of our merchandise arrives to our warehouse without any advance notice. In order to expedite shipping times, we will process orders as quickly as possible. If you have a change in your payment method or Credit Card, you must contact our customer service department at 612.284.4582 in advance of merchandise arrival to our warehouse. If your pre-order merchandise arrives and we attempt to charge your card and it is declined for any reason (other than an expired expiration dates), we will cancel your order and email you to inform you of the cancellation. You may always reorder at that time.

Paypal Payments automatically deduct the entire order price from your source of payment. This is a Paypal requirement that we are unable to control. Within 1 business day of your order, we will refund via Paypal everything but the 10% deposit back to your Paypal account (the remainder of your order amount will be invoiced as merchandise is received). If you would like to pay the entire amount at the time of purchase, please add a note in the Billing Comments section requesting us to retain the full payment through Paypal. (Additional shipping charges may apply if you select to ship your items "separately".)

Please contact us with any questions regarding this policy prior to preordering any item.